Today I went to the Sprint store on Van Nuys Blvd. and no I was not a happy camper. I was in there just about a week ago because I have had many problems with my Samsung Instinct. I have the first edition of this phone and because of the same problems they gave me a refurbished phone against my wishes back in September, as though my wishes mattered.
Often times we have no choice in the matter unless we decided to cancel the service and go to another mobile company. I am always hesitant to do that because I don't feel that any of these companies give good customer service. Even with such a tough economy they do less and less for their customers.
When I got the refurbished phone I was told by the manager, who had been there for awhile, that the warranty was the same as a new phone. Last week I was told that the warranty was only 6 months on a refurbished phone. Now you know I am livid at this time, because I was just about two months past the warranty, due to the fact that I had two major surgeries in a four month span and was not able to go back until now, also knowing that I had 12 months worth of warranty. I was eligible for an upgrade but didn't want to spend the money on a new phone because I have been out on disability for almost a year. It just was not a necessary expense. I just wanted a phone that worked the way it was suppose to. I don't think it is too much to ask for one to get what they paid for. Obviously that is in fact too much to ask for.
So today I was forced to upgrade and add another 300 dollars to my bill, because the phone was not working at all. Needless to say again I am not happy.
Of course again they tell me that I have thirty days to see if I like the phone or not, but if I don't like it and decided to bring it back they will give me another new phone. But here is the catch, if I don't get the same model, then I will have to pay a 35 dollar restocking fee. So tell me if for some reason I don't like the phone, then why would I get the same model. Do they really think the consumer is that stupid. I get it, they just don't care, whether we are happy with their product or their service.
I feel the need for the cell phone because I live on the west coast and all of my family including my daughter lives on the east coast. As always a telephone has become a necessity, since I no longer have a home phone.
Now here is another way to screw with the consumer. There is a 100 dollar mail in rebate on the phone, but in the fine print it says that I must write my name as well as the other pertinent information in all capitol letters. Now who normally writes their name in all capital letters.
This is a reason that they will wait four months to return the rebate form telling you that the rebate was not accepted because it did not meet the guidelines provided. Now I say four months because they will wait just enough time for the rebate to have expired before they inform you of this error.
It is so annoying to me to be a slave to this system of capitalism or should I just call it was it is, another way to stick it to the working class. Another way to LEGALLY SCAM the little guy.
What would a company look like that genuinely cares about it's customers and treat them the way they would want to be treated. We probably would not recognize it if we saw it, because we would think it was a SCAM.
0 comments:
Post a Comment